Three times since the beginning of the year, our preferred long distance company (Working Assets) has called us to ask us why we left and what they could do to lure us back. The first time our response was "huh?", the second time it was "not again!" and the third time isn't appropriate to a semi-family-friendly blog.
Each time Sprint had slammed us (changed our long distance service without our knowledge). The second time I talked to our phone company and they said they had locked our selection so they couldn't do it again. The third time I hadn't gotten around to calling them back when we got a bill from Sprint. A bill for over $100. For service that would have cost us about $30 with Working Assets.
I was almost more angry when I discovered that there was a smoothly streamlined process for cancelling the charges when I called Sprint. They're slamming people intentionally, then they're making it easy for the people who notice to get out of it in the hopes they won't file complaints. Guess who just filed a complaint? Guess who's never ever buying any Sprint product?
Posted by jeffy at February 18, 2006 10:16 PM